At the time of delivery of the order, the customer must check the conformity and status of his order and issue any reservations concerning apparent defects (missing product, damaged package), if necessary, to contact the customer Blue customer service within 14 business days of receipt of product. Any claims made beyond this period will be considered ineligible.
Standard delivery is free and Express delivery (via DHL) costs 16 euros
If applicable, shipping costs are to be added to the total price of the order.
What are the deadlines for taking over your order?
All orders placed before midday (working days) are shipped the same day. You are advised by e-mail of the preparation and shipping of your package.
Delivery DHL : 3-4 days.
Free Shipping : 7-8 days.
How do I know the status of your order?
We will send you a confirmation email a few minutes after the validation of your order. You will find the summary of your purchase and a link to access your account and track the status of your order.
Your order will go through the following statuses: “Validated”, “In preparation” and “Shipped”. Once your parcel is delivered to the carrier, you will receive a new mail with a number allowing you to follow the route of your order.
What are the accepted payment methods?
We accept payments by credit card (Visa, Mastercard and American Express). Payments are secured by our partner PayPal.
What happens if you are not present when your order is delivered?
In case of absence during the delivery, a notice of passage will be deposited in your mailbox: it specifies the time and day of passage and the address of the post office where to withdraw your parcel. You will need to present yourself with the pass card and a piece of identification, within 15 days; The parcel will be returned to us.
How do I return a product?
To return a product you do not want to keep, you must respect the return conditions below:
– the product must not have been worn or washed,
– the product must be returned with its original packaging (Maillot pouch, Lingerie pouch or gift box),
– the product must be returned with its original label and maintenance carteline (intact and attached to the product),
– the product must be returned intact, with its accessories, and the complete set for two-piece swimwear,
– the product must not have been damaged or damaged due to its fitting.
In addition, we specify that for hygiene, you must keep your pants during the fitting.
Subject to compliance with all the above conditions, you have a period of 14 days from the day of receipt of your order to signify its return on your customer space, then 14 days to proceed with the shipment with tracking number .the freight expense for the return of the goods is at your expenses.
How to make a claim?
You have 14 days from receipt of your article to make your complaint by registered mail
By what means of payment am I refunded?
The refund will be made as soon as possible on the credit card used during the payment of your order, via our payment partner
TERMS & CONDITIONS
governing the online portal bleudevous.com
Legal Corporate Name: CL CHLOE LECAREUX LTD
Address :COASTAL ROAD PONTE AUX CANNONIERS
Contact Number : +230 58029344
Email : firstname.lastname@example.org
Code APE : [●]
Capital social :
N° de TVA intracommunautaire : 27492255
Graphic and Development : Future Buzz LTD
Hosting: Future Buzz LTD
Directeur de la Publication : [●]
By accessing and using the Portal, you acknowledge that you have read, understood and agreed to be bound by the following terms & conditions, including the internal policies set forth below (hereinafter referred to as “Terms & Conditions”).
In these Terms & Conditions, unless the context indicates otherwise, the terms “We”, “Us”, “Our” and “Bleu De Vous” refer to CL CHLOE LECAREUX LTD, a company duly incorporated under the laws of the Republic of Mauritius, seated at Coastal Road, Pointe aux Cannoniers, Mauritius, and carrying the Business Number Registration 144391.
These Terms & Conditions shall apply to anyone purchasing Products or Services on the Portal.
By visiting, subscribing, or login in to this Portal, you are authorizing the process of your personal data by Bleu De Vous in accordance with the definitions set out in the internal Privacy and Security Policy.
Bleu De Vous reserves the right to modify these Terms & Conditions at any time and at its sole discretion. You are therefore encouraged to read and accept these Terms & Conditions every time you access the Portal.
Withdrawal of the right of access
At any time, Bleu De Vous can amend, modify, suspend, remove or put an end to any of its Products and Services or information contained on the Portal, at its sole discretion. Bleu De Vous can also restrict some functions and services as well as your access to part, or to the entirety of the Portal, or to the Content of the Portal without notice or obligation.
This Portal is hosted, controlled and operated from the Republic of Mauritius. The parties agree that these Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Mauritius.
All parties shall submit to the jurisdiction of the Courts of the Republic of Mauritius.
Intellectual property rights
The entire content, the trademarks and the data (including content that has been duly recorded and protected) contained on the Portal, including, but without limitation, software, texts, graphics, images, hyperlinks, personal information, concepts and agreements, are owned by or licensed to Bleu De Vous, and as such are protected from violation by local and international laws and treaties. All copyright on the Portal granted to Bleu De Vous, including these Terms & Conditions, and all rights not expressly mentioned are reserved. The republication or distribution of any content found on the Portal, in particular by means of framing or other similar techniques, is prohibited.
By using or by accepting these Terms & Conditions and any internal Policy, you agree that Bleu De Vous communicates with you by electronic means, and you accept that all agreements, reviews, information and other written communications that we send to you electronically, shall be deemed to have been officially notified to you by Bleu De Vous under these Terms & Conditions.
By registering and by accepting these Terms & Conditions, you acknowledge and accept to receive, on a regular basis, advertisements from Bleu De Vous.
Links to other websites
Bleu De Vous is not responsible for the third parties which appear or are connected to its Portal by means of links, databases or references; these must be accessed and used at your own risk. Bleu De Vous does not endorse, approve of or review the content of these third parties and cannot be held responsible for any cost, losses, damage or otherwise which you can incur arising from such use. Bleu De Vous is also not responsible for any false claims concerning products as put forward by the person promoting the said product.
You, hereby, represent and warrant to Bleu De Vous that, under the laws of Mauritius, you have the legal capacity required to conclude and be bound by a contract in order to carry out an online purchase on the Portal. You certify at the same time that you are at least 18 (eighteen) years of age.
Amendment to these Terms & Conditions
These Terms & Conditions shall become effective immediately after their publication on the Portal and shall remain in force until their termination, revision or amendment. At its sole discretion, Bleu De Vous retains the right to amend these Terms & Conditions, including, but not limited to introducing to new conditions at any time and from time to time; and/or to terminate these Terms & Conditions in their entirety; and/or to put an end to the operation of the Portal at any moment. In such a case, you agree that Bleu De Vous will not be liable to you and that you shall have no recourse against Bleu De Vous concerning any amendment of these Terms & Conditions.
These amendments shall come into effect immediately and automatically. You have a duty to read these Terms & Conditions and you agree to do so before each use of the Portal in order to inform yourself about these amendments.
When you access the Portal, your visit and any dispute involving data privacy shall be subject to these Terms & Conditions, including limitations on the amount of potential damage to be paid, the resolution of disputes and the implementation of the laws of the Republic of Mauritius.
Some of the Products and Services offered on the Portal can be subject to specific terms as indicated in this section of the Portal (see the Internal Policy on the terms of the product and the services) and your use of these Products and Services shall also be subject to these specific terms. In the event of conflict between these specific terms and the Terms & Conditions, these specific terms shall prevail over the Terms & Conditions.
Login and registration
Content of the Portal – Framework for authorized use
Subject to the provisions of these Terms & Conditions, you can visualize, download and print any Content found on this Portal for personal and non-commercial use only.
You do not have the right to alter, modify, copy, reproduce, distribute, transfer, sell, transmit, display, disseminate, publish, exploit, record or create derivative works from the Content of the Portal. You must first obtain a written authorization from Bleu De Vous if you wish to copy, reproduce, distribute, transmit, display, disseminate or publish Content found on the Portal, electronically or by any other means.
You cannot use this Portal or its content for any purpose that is unlawful or illicit, or that is prohibited by these Terms & Conditions.
You cannot create links towards any pages of this Portal nor copy any pages of this Portal in any manner whatsoever without first obtaining the written authorization of Bleu De Vous. In view of the global nature of Internet, you agree to comply with all the local laws, rules and regulations governing online conduct.
You cannot transfer or assign any of your rights and obligations relating to these Terms & Conditions to another person or entity.
You shall be solely responsible for obtaining and maintaining all installations, services, products and equipment which you might possibly need for exercising your rights in the authorized use of the Portal.
You can access, register and use the Portal only in accordance with the Terms & Conditions, and for lawful and licit purposes only; this implies that all laws and regulations applicable in Mauritius or in any other jurisdiction from which you use the Portal must be respected.
In particular, you agree not to:
publish, transmit or disseminate any information on or through this Portal which is or can be harmful, obscene, defamatory or illegal, or which might otherwise discredit, compromise or interfere with the Portal;
use the Portal in a way that results or may result in the violation of the rights of Bleu De Vous or of any other third party;
interfere or try to interfere electronically or manually with the operation or the functions of the Portal, including but without limitation, the loading of files containing viruses;
publish defamatory, illegal or hateful contents;
send solicited or unsolicited bulk emails;
interfere or compromise the function or the operation of any section of the Portal, or try to interfere or compromise, disrupt, disable, damage or otherwise impair the function or the operation of any section of this Portal or its contents;
use the Portal for hacking, framing, infiltration, phishing or spamming purposes and/or any malicious conduct;
intercept any information communicated by or to Bleu De Vous or this Portal of which you are not the recipient.
Bleu De Vous retains the right, at any moment, to suspend or put an end to your registration, access and use of the Portal upon violation of these terms.
Disclaimer of Warranties and Limitation of Liability for this Portal
The use of this Portal and the respect of internal Policies for Products and Services are governed by the internal Policy on Liability Exemption.
Warranties and indemnities
You, hereby, agree to indemnify Bleu De Vous and its officers, directors, employees, representatives, suppliers or any person or entity for whom Bleu De Vous may be held accountable from any loss, damage, responsibility, obligation and demand relating to or arising from your use, or violation of the rules, of this Portal, of the Terms & Conditions and of any internal Policy.